Questions and answers

Posting a request and receiving offers is free. You pay only the price of the job you book; there is no booking fee during the launch phase.

Only after the job is done. When the professional marks the job as done, you have 72 hours to confirm or report a problem. If you do neither, the payment is released automatically.

It can't be: the quote after the visit cannot exceed the top of the estimate. The only exception is a hidden problem found on site — the professional must stop and ask you first, with photos, and you can decline.

Yes. More than 24 hours before the appointment (or before a date is set) you get a full refund. Less than 24 hours before, the professional keeps the visit fee and the rest is refunded.

No. Write in English, German, Dutch or French. Your request, the offers and all messages are translated automatically, and you always see the original too.

We review each professional's details before they can make offers. For electrical, gas/heating and air-conditioning work they must hold a valid licence, which we verify. Reviews come only from paid jobs on the platform.

No. All payments go through the platform; that is what protects your money until the job is done and lets us help if something goes wrong.

Join the waiting list with your postcode and the trade you need. We will email you as soon as your area opens.

Yes. Joining and sending offers is free. During the launch phase there is no commission; only Stripe's card fee is deducted from each payout.

Payouts go to your bank through Stripe. You are paid when the client confirms the job, or automatically 72 hours after you mark it as done with photos, unless a problem is reported.

No work starts until the client has paid; the money is already held. If the client cancels less than 24 hours before the appointment, or isn't there, you keep the visit fee.

For electrical, gas/heating and air-conditioning work, yes — you upload it and we verify it. Other trades don't need a licence on Alcara Home.