Terms for professionals

1. About these terms

These terms apply when you use Alcara Home as a professional (autónomo or company) to receive and carry out jobs. The platform is operated by 23HARMONY TECH, S.L. (details in the Legal notice).

2. Your status

You are an independent professional. You are not an employee or agent of Alcara Home. You decide which jobs to offer for, when you work and how you do the work, and you are responsible for your tax, social-security and insurance obligations and for any licences your trade requires.

3. Approval

We check your details before you see jobs. For regulated trades (electrical, gas/heating, air conditioning) you must hold a valid licence, which we verify; you must keep it up to date. We may ask for changes, reject or suspend a profile, and we explain why.

4. Your prices

You set your own prices: hourly rate, visit fee and price per km. The visit fee shown to clients is calculated from your own inputs. A quote after a visit cannot exceed the top of the range you offered, except for a hidden problem that the client approves before you do the extra work.

5. Payments and fees

Clients pay through the platform; the money is held until the job is done and released when the client confirms, or automatically 72 hours after you mark the job done with photos, unless a problem is reported. Payouts go to your Stripe account. Stripe's processing fees are deducted from each payout. During the launch phase there is no platform commission; we will announce any commission in advance, before it applies.

6. Chargebacks

If a client's bank reverses a payment (chargeback) and the chargeback is lost, the amount may be recovered from your future payouts. We will share the evidence (quote, messages, photos) with Stripe to defend the payment. Legal review: chargeback recovery clause

7. Cancellations, no-shows and strikes

If you cancel a booked job or don't show up, the client is refunded in full and you receive a strike. Three strikes suspend your account. Late cancellations by the client (less than 24 hours before) let you keep the visit fee.

8. Conduct

Keep all contact and payments inside the platform. Phone numbers and emails are blocked in the chat. Do not ask clients to pay outside the platform.

9. Your data

You can ask us at any time for a copy of your data (profile, jobs, payments, reviews) in a common electronic format, and to close your account. Some data must be kept for legal reasons (for example tax records). See the Privacy policy.

10. Liability

You are responsible for the work you carry out and for damage caused by it. Alcara Home is responsible for the platform and for handling payments as described here.

11. Changes, law and contact

We will tell you about important changes before they apply. These terms are governed by Spanish law. Contact: contact email pending.