How it works
How Alcara Home works
A simple process designed so that you can trust a local professional — even if you are not in Spain and don't speak Spanish.
Describe the job
Choose the trade, describe the job in your own language, add up to six photos and the property's postcode. Your address is only shared with the professional you book, after payment. Posting is free.
Receive up to five offers
Matching professionals receive your request in Spanish. Up to five can send an offer, first come first served. An offer is either a fixed price for the whole job, or a visit fee plus an estimated range for jobs that need to be seen first. You can message each professional before choosing; messages are translated both ways.
Choose and pay
Compare prices, distance, experience, reviews and verified licences, then choose. You pay the fixed price — or the visit fee — through the platform. Stripe holds the money; the professional does not receive it yet.
Visit and quote (for jobs that need a visit)
After the visit, the professional sends a quote in the app. It cannot be higher than the top of the estimate they gave you. If you approve it, you pay the balance (the visit fee counts towards the price). If you decline it, the professional keeps the visit fee and the booking ends.
Hidden problems and extra work
If the professional finds a hidden problem, they must stop and send you a request with photos. Nothing extra is done until you approve and pay it. If you decline, you pay only for the agreed work.
Job done: 72 hours to check
The professional marks the job as done and adds photos. You have 72 hours to confirm or report a problem. If you do nothing, the payment is released to the professional automatically.
If something goes wrong
Report a problem within the 72 hours, in your language, with photos. The money stays held while our team reviews the quote, the messages and the photos, and decides: release, partial refund or full refund.
What it costs you
Only the price of the job. There is no booking fee during the launch phase.
Cancelling
More than 24 hours before the appointment, or before a date is set: full refund. Less than 24 hours before: the professional keeps the visit fee and the rest is refunded. If the professional cancels or does not come: full refund.