Terms for clients

1. About these terms

These terms apply when you use Alcara Home as a client to request work on a property in Spain. The platform is operated by 23HARMONY TECH, S.L. (details in the Legal notice). By creating an account you accept these terms.

2. How the platform works

You describe a job; up to five vetted local professionals can send you an offer; you choose one. The contract for the work is between you and the professional. Alcara Home provides the platform, the translations, the payment protection described below and support if something goes wrong.

3. Prices

Professionals set their own prices. An offer is either a fixed price, or a visit fee plus an estimated range. After a visit, the professional's quote cannot exceed the top of the range they offered, unless a hidden problem is found; in that case they must stop and send you a request with photos, which you can approve or decline. If you decline, you pay only for the work done. The visit fee counts toward the price if you go ahead.

During the launch phase you pay only the job price; there is no booking fee.

4. Payment and the money we hold

All payments are made through the platform and processed by Stripe. No work starts until the money is held:

• Fixed price: you pay the full amount when you book.
• Visit: you pay the visit fee when you book; if you approve the quote, you pay the rest, and the money is held.
• Extra work: a separate approval and payment, before the extra work starts.

The money stays held until the job is done. When the professional marks the job as done with photos, you have 72 hours to confirm or to report a problem. If you do neither, the payment is released to the professional automatically.

5. Cancellations

• You cancel more than 24 hours before the visit or job (or before a date is set): full refund.
• You cancel less than 24 hours before: the visit fee goes to the professional and the rest is refunded.
• The professional cancels or doesn't show: full refund.

6. Right of withdrawal

As a consumer, you normally have 14 days to withdraw from a service contract made online. Because you ask for work to start at an agreed date, and possibly within those 14 days, you acknowledge that you lose the right of withdrawal once the service has been fully performed, and that if you withdraw after the work has started you must pay for the part already done. Cancellations before the work starts follow section 5. Legal review: withdrawal wording and the professional/platform roles

7. Problems and disputes

Report a problem within the 72-hour window, in your own language, with photos. The payment stays held while our team reviews the quote, the messages and the before/after photos. We then decide: release to the professional, partial refund or full refund, and explain the decision to both sides. This does not affect your rights as a consumer.

8. Reviews and conduct

You may review a professional after a paid job. Reviews must be honest and respectful. Keep all contact inside the platform: phone numbers and email addresses are blocked in the chat.

9. Liability

The professional is responsible for the work. Alcara Home is responsible for the platform and for handling the held payments as described here. Nothing in these terms limits your rights as a consumer under Spanish law.

10. Changes, law and contact

We will tell you about important changes before they apply. These terms are governed by Spanish law; you may go to the courts of your place of residence. You can also use the EU's Online Dispute Resolution platform. Contact: contact email pending.